COVID-19 Updates

Update: 7 December 2020


Current restrictions for Melbourne

Please read the following and ensure that you comply with current requirements.

From 11:59pm on Sunday, 6 December 2020 Victoria moves to COVIDSafe Summer restrictions:

  • You must carry a face mask with you when you leave home
  • Wearing a face mask is mandatory on public transport, while in taxis or ride share vehicles, or when going to large retail venues, including shopping centres, supermarkets and department stores
    • ATMC and Baxter Institute’s COVID-19 Management Plan requires that fitted face masks must be worn at all times when on ATMC or Baxter premises
      • Exceptions apply for those with lawful reasons for not wearing a mask, or if the removal of a mask is required for training or assessment purposes – this applies only when instructed to do so by your trainer
  • Wearing a face mask is strongly recommended indoors and outdoors when you can’t keep 1.5 metres distance from other people


Certificates and student kits

  • ATMC and Baxter Institute Reception will be open for student access from 9:30am – 4:30pm every Tuesday for the collection of Student Kits and Certificates
  • You must book an appointment to collect certificates or kits:
  • Your certificate can also be posted to you. Please lodge a ticket to Student Services – choosing the Help Topic ‘Request for Documents’ to make the request – postage fees will apply.


Practical Classes

  • Practical classes are running at modified capacity to allow everyone onsite to maintain a distance of 1.5m
  • Availability of practical classes will be prioritised according to course end date to support students to complete their qualification in line with their scheduled COE date.
  • Invitations to practical classes will be sent by student support team based on this prioritisation
    • If you have not received a practical class invitation for your scheduled class, you will be attending an online theory class. Please do not go to campus unless you have received an invitation
  • Attending a practical class is voluntary. If you do not feel comfortable attending a practical class, please continue to focus on subject theory. You will not be disadvantaged financially or academically
  • If you know you have a pre-existing condition that may cause you to show COVID-19 symptoms even when you are in normal health (e.g. Allergies or Asthma) you must declare this before visiting ATMC or Baxter Institute premises by sending a signed declaration to
  • You cannot attend ATMC or Baxter Institute Premises if:
    • You are showing any of common COVID-19 symptoms; OR
    • You have been in close contact with someone who has tested positive for COVID-19 and have not yet tested negative for COVID-19; OR
    • You are awaiting a COVID-19 test result
    • You have received a positive COVID-19 Test Result, and have not yet been given written clearance by the Department of Health and Human Services
  • When attending ATMC or Baxter Institute Premises, a contactless thermometer will be used to check your temperature
    • If your temperature reads over 37.5°C, you are considered to have a fever
    • If you believe the high reading could be due to other factors (such as a hot day or exercise) you are entitled to ask for a second reading after up to 10-15 minutes of cooling down


Support Services

Free Counselling services

  • BUPA and ATMC are pleased to offer a free, confidential counselling service to ATMC VET and Baxter Institute students.
  • The Cyber Clinic app provides face-to-face video consultations and psychological support via your smartphone. The app allows you to connect with a practitioner wherever you feel most comfortable.
  • Mandarin and Hindi speaking counsellors are available for consultation.

How to access Cyber Clinic

  1. Download the Cyber Clinic app via Google Play or Apple app store.
  2. Create a new account using your ATMC email address.
  3. Enter our Organisation ID when prompted – SUPPORT2020 (case sensitive)
  4. Match yourself with the right support
  5. Book your first appointment


Please reach out to us at any time if you need more information via the Ticketing System.

We understand this is a challenging time for everyone and appreciate your support.


We will keep you updated as this situation evolves and changes.


Financial Support

We are here to work with you if you have financial difficulties. Do not hesitate to phone us on (03) 9650 0367 or email us at You can also raise a ticket on the Baxter and ATMC websites:

Choose the finance ticket and select the help topic payment extension request, the finance team and student support team will respond to your help request as soon as they are able.


Further Information for International Students

 Visa status:

Visa holders in Australia are advised to apply for a new visa or a bridging visa if their current visa is nearing its expiry. They can apply for a waiver of ‘No further stay’ conditions if they fulfil the prescribed eligibility criteria.

You are not alone, your trainers and the admin staff are here for you to talk with if you are experiencing any financial difficulties or stress in general, do not hesitate to contact us. Please check the website regularly for update information regarding your studies and our support for you.


What will happen to my student visa if I defer my enrolment?

Commencing students may choose to defer their enrolment.

The student visa will stay in place. However, the deferral process (for commencing students) results in the cancelling of the current Certificate of Enrolment (COE). A new offer from the RTO must be accepted before a new COE is processed.

Students need both a valid COE and visa to gain entry and remain in Australia.

We advise students to check the Visa Entitlement Visa Online (VEVO) system for updated visa details and conditions.


What will happen to my student visa if I take program leave?

Course leave is available for continuing students for approved circumstances.

Because classes are being run online, there should not be a need to apply for leave, however everyone’s circumstances are different and if you do have compassionate and compelling circumstances, leave form your studies for no longer than four (4) weeks will be considered. If leave from our course is granted your Confirmation of Enrolment will remain active, which means there will be no impact on your student visa. You can check your visa status through Visa Entitlement Verification Online (VEVO).

If you have questions about course leave and your COE and visa, please email


Visa Support

The Department of Home Affairs is implementing a range of visa changes to support International students.

Students who held a student visa on or after 1 February 2020 and have not been able to complete their course within their original visa validity due to the impacts of COVID-19, can apply online through ImmiAccount for their new student visa application.

A help sheet to support students though this process. To view the help sheet, click here 

To submit a valid Student visa application eligible for a nil fee, students must provide a completed Form 1545 COVID-19 Impacted Student  application signed by a representative of ATMC or Baxter Institute.

To request a signed and completed 1545 form, please lodge a Student Services Ticket with categories Application with Forms > 1545 Visa Form

More information: